Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders?

The delivery charge for each order is charged at a flat rate of £7.50.

Which payment methods are accepted?

We accept payment online via Worldpay and bank transfer. When paying for an order via bank transfer please include your order number as a reference. If no order number is used as a reference, this can delay the dispatch of the order.

Our bank transfer details are as follows:

Beneficiary Bank Name: RBS BANK
Account Number: 10102582
Sort Code: 161429

How long will delivery take?

Orders placed before 2pm will normally arrive next working day after being placed, however can take up to 2 days in some cases. We cannot guarantee same day dispatch if orders are placed after 2pm. Orders will be sent via a courier company and usually require a signature upon delivery unless stated for otherwise

How secure is shopping and is my data protected?

We have teamed up with the reliable Worldpay in a means of providing a simple and easy way of accepting online payments. None of your credit card details are stored on our website and the transaction is handled solely by Worldpay using their secure SSL Servers. Worldpay are heavily committed to the protection of our and your details and thus, your details are not passed to any third parties and are firmly only used to take payment for your order.

What exactly happens after ordering?

After placing your order, you will promptly receive an order confirmation via e-mail containing your details, order and order number.

If a certain item is out of stock, we will endeavour to contact you via the contact number or e-mail you have provided. If we are not able to get through within 1-2 days, we will refund the out of stock item and send the rest of the order as it is.

Do I receive an invoice for my order?

After payment has been made, an e-mail containing your invoice and order confirmation will be sent to the e-mail you have provided. A copy of the invoice will also be sent with your order.

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